Effective Date 1 Jan 25

1. About this policy

Get Your Sales Edge, ABN 61 412 664 060, respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, hold, use, disclose, and protect your personal information when you visit our website, contact us, download material, subscribe to updates, attend an event, or use our services.

We aim to handle personal information in a clear and responsible way, consistent with Australian privacy standards and good business practice. Under Australian law, personal information is broadly defined and can include any information or opinion about an identified person, or a person who is reasonably identifiable.

2. Who we are

Get Your Sales Edge
ABN: 61 412 664 060
Address: Melbourne Vic 3029
Email: [email protected]
Phone: 0400 118 115
Website: getyoursalesedge.com

3. The personal information we collect

We may collect personal information such as:

·         your name

·         your job title

·         your company name

·         your email address

·         your phone number

·         your business address

·         information you provide through forms, emails, calls, bookings, or meetings

·         information about your business needs, sales process, goals, and challenges

·         payment and billing details

·         records of our communications with you

·         website usage data, such as IP address, browser type, pages visited, device information, and referral source

·         marketing preferences and subscription choices

In some cases, we may also collect personal information from third parties, such as referral partners, public business profiles, social media platforms, booking tools, or CRM systems, where this is lawful and reasonable. The OAIC guidance allows organisations to describe both direct and indirect collection in their privacy policy.

4. How we collect personal information

We collect personal information when you:

·         fill in a form on our website

·         book a call or meeting

·         download a brochure, guide, or other resource

·         sign up to our newsletter or marketing emails

·         contact us by email, phone, LinkedIn, social media, or through our website

·         engage us for consulting, workshops, coaching, or related services

·         attend one of our events or webinars

·         interact with our website through cookies and analytics tools

We may also collect information from publicly available sources, business directories, LinkedIn, referrals, and technology platforms we use to run our business.

5. Why we collect personal information

We collect, hold, use, and disclose personal information so we can:

·         respond to your enquiries

·         provide our services

·         prepare proposals, agreements, and invoices

·         manage client relationships

·         send you requested information, insights, updates, and marketing communications

·         improve our website, offers, and customer experience

·         manage bookings, events, and workshops

·         comply with legal, tax, and regulatory obligations

·         protect our legal rights and business interests

Australian privacy guidance says personal information should generally be used for the main reason it was collected, unless an exception applies.

6. How we use your personal information

We may use your personal information to:

·         contact you about your enquiry or project

·         deliver consulting, advisory, workshop, or coaching services

·         send proposals, onboarding documents, invoices, and service updates

·         send newsletters, offers, event invitations, or other marketing material

·         maintain internal records

·         improve our sales, service delivery, reporting, and website performance

·         follow up after meetings, downloads, or website enquiries

Where required, you can unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us directly.

7. Disclosure of personal information

We may disclose your personal information to trusted service providers and advisers who help us operate our business, such as:

·         CRM and contact management providers

·         email marketing platforms

·         website hosting providers

·         booking and calendar tools

·         payment processors and accountants

·         cloud storage and document management providers

·         IT support providers

·         legal or professional advisers

·         contractors or partners who support service delivery

We may also disclose personal information where required or authorised by law.

We do not sell your personal information.

8. Overseas disclosure

Some of the technology providers we use may store or process personal information outside Australia, including in countries such as [insert countries if known, for example United States, Singapore, or Ireland].

Where this occurs, we take reasonable steps to work with reputable providers and to protect your information through contractual, technical, and administrative safeguards.

If you know the platforms you use, this section should name them. That is better than leaving it vague.

9. Cookies, analytics, and website tracking

   Our website may use cookies, pixels, and analytics tools to understand website traffic, improve performance, and support marketing activity.

These tools may collect information such as:

·         pages viewed

·         time spent on pages

·         browser type

·         device type

·         IP address

·         referral source

·         actions taken on the website

You can usually manage cookies through your browser settings. If you disable cookies, some parts of our website may not work as intended.

10. Data security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

These steps may include:

·         secure passwords and access controls

·         multi-factor authentication where available

·         secure cloud-based systems

·         restricted access to client data

·         staff and contractor confidentiality obligations

·         regular software updates and security practices

No system is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted over the internet.

11. How long we keep personal information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, or as required by law.

When personal information is no longer needed, we take reasonable steps to destroy it or de-identify it, unless we are required to keep it for legal, accounting, or business record purposes.

12. Access and correction

You may request access to the personal information we hold about you. You may also ask us to correct information that is inaccurate, out of date, incomplete, irrelevant, or misleading.

To make a request, please contact us using the details below. We may need to verify your identity before processing your request.

The OAIC says privacy policies should explain how people can access and correct their personal information.

13. Complaints

If you have a privacy complaint, please contact us in writing using the details below and provide as much detail as possible.

We will review your complaint and respond within a reasonable time, usually within 30 days.

If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner. The OAIC has published current guidance and complaint resources for privacy matters.

14. Contact us

    For privacy questions, access requests, correction requests, or complaints, contact:

Privacy Contact
Get Your Sales Edge
Email: [email protected]
Phone: 0400 118 115

15. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or legal obligations. The latest version will always be available on our website and will show the effective date at the top.

16. Optional note about Privacy Act coverage

While some small businesses may be exempt from parts of the Privacy Act 1988 (Cth), Get Your Sales Edge chooses to handle personal information in a way that is broadly consistent with Australian privacy standards and good practice. The OAIC notes that many small businesses with annual turnover of $3 million or less are generally exempt, although exceptions can apply.